Big Shot Pets · une marque de Full Percent, LLC

Politique de remboursement

Dernière mise à jour : September 18, 2026

Everything Big Shot Pets makes is custom digital work, made to order from your pet’s photo. That means we can’t take it back the way a shop takes back a sweater — so instead the promise is simple:

How it works

• Your photo won’t work. If we can’t get a clean result from the photo you sent, we tell you and ask for another. If there isn’t one, we refund you in full.
• Something came back wrong. If a video, calendar page or print doesn’t look like your pet, or has an obvious flaw, tell us within 14 days of receiving it. We remake it. If the remake still isn’t right, we refund that item.
• You changed your mind before we started. If you haven’t uploaded a photo yet, email us within 14 days of paying and we refund the order in full.
• Gifts. If the person you bought for never claims the gift, email us within 14 days of paying and we refund you.

Printed & mailed items

If you added the “printed & mailed” upgrade, your prints or calendar are produced to order and mailed within the United States: about 2–4 business days to print once you approve your proofs, then about 4–10 business days in the mail.

• Proofs first. Before anything is released or printed you get watermarked proofs to check, including the exact spelling of your pet’s name. One free redo per item is included before you approve. Names and proofs you approved are printed exactly as approved: a reprint for a mistake in an approved name or proof is at your cost, while anything that arrives damaged, misprinted by the print shop, or different from what you approved is reprinted free.
• Arrived damaged, misprinted or wrong. Email us a photo of the problem (and of the packaging, if it was crushed or wet) within 14 days of delivery. We reprint and re-mail it free. You don’t need to send anything back.
• Never arrived. If tracking shows no delivery 10 business days after the parcel shipped, or shows “delivered” and you can’t find it, tell us. We will chase the carrier and then reprint it free or refund the printing upgrade — your choice.
• Cancelling the upgrade. You can cancel the printed & mailed upgrade for a full refund of what you paid for it at any time before it goes to print. Once printing has started it can’t be cancelled, because it is made just for you.
• Wrong address. You can correct the address on your order page until the parcel goes to print. If a parcel comes back or is lost because the address we were given was wrong or incomplete, we can re-send it for the cost of printing and mailing it again.
• Change of mind. Printed items are personalised, so we can’t take them back or refund them because you no longer want them. If the picture itself isn’t right, the promise above applies: we remake it, and reprint it.

A refund of the printing upgrade doesn’t affect your digital files — those stay yours.

What we can’t refund

Finished pieces that look like your pet and match what you ordered — the joke not landing, or wanting a different scene after it has been made, isn’t a defect. Ask us anyway: we would rather fix it than argue about it.

How to ask

Email [email protected] from the address on your order (or include your order link), and tell us what went wrong — a screenshot helps. A person reads every message and answers within two business days. You can also call +1 (954) 448-1888, Monday–Friday, 9am–5pm ET.

How the money comes back

Refunds go back to the card or wallet you paid with, through Stripe. We send it the day we approve it; your bank usually shows it within 5–10 business days. If you paid a bundle price and we refund one item, you get back what that item actually cost you in the bundle.

Your legal rights

Nothing here takes away rights you have under the consumer protection laws where you live. See also our Terms of Service.

Contact

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